Chick-Fil-A Leadercast 2012…Patrick Lencioni

I attended the Chick-Fil-A Leadercast 2012 Event again this year via simulcast at Morning Chapel CME Church in Fort Worth on Friday, May 4th, 2012.  I really enjoyed the awesome speakers and of course, I always have my own takeaways, nuggets, and favorite quotes from speakers!  I am going to highlight these over the next few blog posts. The topic this year was on Choices.

Patrick Lencioni

Research shows people have to hear things 7 times before they believe it.

The single based improvement and competitive advantage in our organizations is an opportunity that is free, accessible and virtually untapped.  The things you do to build an organization most people think it’s beneath them.  They thinks it’s not sophisticated enough, not enough adrenaline, not able to quantify, not complex enough. If you ignore these things you will transform your organization.  You must be “smart” about finance/money, technology, marketing, business, and education…and “healthy” minimal politics and confusion, high degrees of morale and productivity and encouragement. Be a leader!  These [smart & healthy] must be 50-50%. Knowledge vs a healthy organization…better “smart” isn’t want is needed.  Build amazing culture and you will tap into your knowledge and make better decisions.  This is a rigorous process.

The Four Disciplines of a Healthy Organization

1 – Build a Cohesive Leadership Team

This is a must.  Be vulnerable.  Vulnerability based trust, not predictive trust…I need help. I don’t understand. I apologize…be butt naked with each other.  If a leader is not vulnerable first, then nobody else will.  Product and strategy may be problems but those are results of lack of trust in the executive team.  You can’t be too vulnerable.  The people we lead know what is going on – be the first to acknowledge it and respond.  Embrace vulnerability.  It’s liberating.  They’ll respond with loyalty and trust.

2 – Create Clarity

Have core values and be willing to be punished/stand up for them.  Agree on this stuff at the highest level.  Be intolerant of the things that don’t support your core values.  Go out and be who you are and over communicate the message.  Leaders can’t be tired of repeating themselves.  If your people can’t do an impression of you, you aren’t communicating it enough.  Put some structure in places around processes that involve people.  Simple structures.  Institutionalize your culture without bureaucracy.  Who are you?  What are your values?  Define that by 1 or 2 things.

3 – Over Communicate Clarity

Communicate.  Communicate.  Communicate.

4 – Reinforce Clarity

Institutionalize without commercializing your structure.  Create enough structure to reinforce this.  Not undefined structure. Great leaders are comfortable doing these things even if they are punished for it because that is how they make it real. Great leaders make it real eve if it hurts them.  Great leaders are humble and willing to do the things that lead their organization.  You will change your team, that will change their spouses, their kids, their families, their neighbors, their friends, and they will treat everyone else better.  None of us can look back and say that is beneath us!


Review of my top nuggets:

  • Build amazing culture [high degree of morale, productivity and encouragement].
  • Be vulnerable.
  • Have 1 or 2 core values.
  • None of us can say that this is beneath us!


I was the FIRST to register for the event so I got Patrick Lencioni’s book The Advantage!!!  I was very excited to get this as after his talk, I knew I wanted to purchase it!

A special Thank You to the host & team of the event…you did a great job!!!


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