Please come and follow me…..

I previously had written that my website was going through a revamp and I was changing where my blog is located.  I would love it if you would come and follow me here: http://medicalaccountsolutions.com/blog/

…let’s stay in touch!

No more posts here…

There will be no more posts here…my blog is now located directly on my website.  Still trying to find a way to get your subscription moved over, but if you want to go ahead and make the move, feel free to do so!  I appreciate you following Medical Account Solutions Blog!

Quotes

“When you dare to dream, dare to follow that dream; dare to suffer through the pain, sacrifice, self-doubts and friction from the world.”
- Laura Schlessinger, talk-show host

Quotes

Set peace of mind as your highest goal, and organize your life around it.

- Brian Tracy, Speaker, Author, Consultant

What are you passionate about?

In a quest to help some friends, I want to get feedback from you…

What are you passionate about?  How did you learn what that was?  Are you doing work that matters?  Do you love what you do?  What motivates you?  Will you share with me your story?

Quotes

A good leader inspires other men and women with confidence. A great leader inspires them with confidence in themselves.

- Reed Markham

Texas Clean Claim Requirements

Each states has its own guidelines and regulations set forth in various forms of the Healthcare Industry.  The Texas Department of Insurance has guidelines on specific requirements that are needed on a HCFA1500 in order for it to be considered as a Clean Claim.  You can review those documents here on the Texas Secretary of State website.

Do you wonder if the Texas Clean Claim Requirements apply to you?  You can read and find that information here.

A clean claim must be submitted in order for the Prompt Pay Guidelines to apply.  We will review those with you soon!

Pro’s and Con’s of Part Time Employees

Having employees that work for you to assist you in growing your business, assisting you clients and getting more done in less time has a price attached.  Since launching my business June 2004, I have always hired part time employees for a number of reasons, which is probably a whole post in itself that I will leave for another day.

In reflecting on some changes I want to make in my business, I made a list of Pro’s and Con’s of having Part Time Employees to help me determine what is working and not working for me.  The list is below, feel free to add to it and put the list in whichever column you feel it belongs in:

• Part Time Employees are typically not eligible for Benefits (Health Insurance, Paid Time Off, etc).  This is a savings the company gets and in turn can spend on more marketing and branding to get their name out there more and to also provide employee training to give them skills needed for further projects and development.
• Part Time Employees are typically not guaranteed a certain amount of hours, therefore you are not loosing income by paying someone to sit on the clock when there is not work to produce.  This many times can make or break a company who is a small business that is trying to grow and be able to manage more work while having to pay employees when there is none.  However, when there is work, there usually is a lot of it that must be done under time constraints and deadlines which allow the employee to maximize their income.
• Part Time Employees are not paid when they are sick and/or can’t work, therefore this encourages employees to truly rest up when they are because we don’t want them around us when they are carrying germs. It also does not make them feel obligated to take time off for illness.
• Part Time Employees need to have the commitment to the job the way a Full Time Employee does even if there is little invested interest in the work since the projects may come and go along with deadlines.
• Part Time Employees need to be flexible and available for work when it is offered, just as they state they are in an interview and be available on short notice (24 to 48-hour notice is my definition of a short notice).  When they are not, they will not be the number one person reached out to on projects and will not be given more hours if they are constantly not available.
• Part Time Employees need to have the ability to be punctual even if their schedule is flexible and understand why this is so important.  This ensures no matter when your shift is you will follow through on your commitment because it matters to your boss and shows you understand that teamwork is important and they are counting on you.
• Part Time Employees are not apart of your work on a daily basis so they don’t see the big picture or the tiny details the way you do, you must remember this.
• Part Time Employees tend to check out when not working a regular shift, so as a leader you must continue to help them keep their focus.
• Part Time Employees need to realize that their Part Time position could easily develop into a full time option if they show themselves dedicated in the small tasks and hours they have been provided they will be given more and be the first person called on the next project.
• Part Time Employees need to realize that being Part Time is a benefit in and of itself, even if you aren’t paid for it, it has a compensation attached to it, that compensation is Flexibility.
• Part Time Employees need to realize that their job is just as important as a Full Time Employee’s and to have a work ethic of the same level.  Part Time does not mean that you get to work in a lazy manner or in a haphazard manner.
• A Part Time Employee doesn’t mean you are less important, it just means you don’t put in the same quantity of hours.  Your dedication, accuracy, efficiency, attitude, and doing work that matters all need to be just as prevalent as a Full Time Employees.

Do you hire Part Time or Full Time Employees? What to you are the benefits of both?  Do you have recommendations to other companies on which is best?  Share your thoughts below!

Quotes

Leadership is doing what is right when no one is watching. – George Van Valkenberg

Hiding from Complaints?

How do you handle complaints about the services your company provides?  How do you respond to the negative feedback?  How do you handle the criticizing remarks that are given?

It is something you should consider, if you haven’t.  How you respond to those things tells a lot more about your company then you might think.  Not everyone is going to appreciate your efforts at every moment of your service to them, but how you respond will either make peace to the issue, win them back, or contribute to a further separation of ways.  You may not always choose the right option, you may be caught off-guard, you may take it personal and let it negatively affect you.  However, how you respond is critical to moving forward in business.  Learn from each thing that happens and try to better yourself.

I personally know some companies that do everything to dispel the negative comments about their service…especially when it is posted online.  They delete them.  If you knew that they did this, what would you think of them, of their company, of their integrity?  I will tell you what I think, it makes me think less of them.  It makes me feel they are being dishonest about their business if they are hiding the complaints, the negative comments, the disgruntled customers, the issues.  Why would you ask?  Because negative feedback is part of life.  Issues come up.  Things get done against protocols.  Situations have to be worked out.  Mistakes are made.  Problems have to be resolved.  We are human and we make mistakes.  There is no personal relationship that is perfect, that always runs smoothly, that is always positive…neither will be your experiences in business.  That doesn’t mean the negative comments are valid or that they are easy to accept.  It means that you must face the music and deal with the situation.  If someone has left you some negative feedback, by you being open, honest in your response, kind back no matter the comment given, even if you do not believe the feedback is legit or there is more to the story, you will win more customers than just the one letting you have it.  Even if you don’t win any customers, your integrity will show through on how you handle the deal.  You show that you are open to being informed on what they experienced and that you will listen.  Isn’t that pretty important?

For the record: The only time I believe it would be appropriate to delete a negative post is when someone uses profanity.  There are enough words in the English Language to use to describe your frustration and feelings without having to use words that simply are full of dirt and anger.  You can communicate how you feel with integrity and sincerity without those terms.  If there is another valid reason…it is escaping me.  I want honesty and commitment to my clients, even if something went sour to be displayed in every aspect of business.

What tips do you have in handling complaints?  Share with us!